Updating App loses Pooley and AFE Plates

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Updating App loses Pooley and AFE Plates

Updating App loses Pooley and AFE Plates

Author	Message
jay_hl	jay_hl posted 6/25/2013 11:08:54 PM Topic Details Share Topic
Group: Forum Members Posts: 7, Visits: 75	Hi All I have just update to the latest software version (2.7 from memory) for SD for iPad, and noticed that in doing so my previously downloaded entire Pooleys and AFE plates needed downloading again. Is this a bug that when the software updates all the pdfs are lost, and if so, I can imagine that re loaded any custom pdf in the new document library might be a pain to re load. Just sat through 80mb (Pooleys) + 155mb (AFE) to downloads, and don't fancy doing this every software version update. Thanks Jay
	Reply Like 48
Tim Dawson	Tim Dawson posted 7/10/2013 12:38:59 PM Post Details Share Post
Group: Forum Members Posts: 8.1K, Visits: 9.4K	Upgrading does not wipe out downloaded plates. The only way this could happen would be if you deleted the app, then installed the newer version.
	Reply Like 33
TheHoff	TheHoff posted 8/3/2013 9:07:56 AM Post Details Share Post
Group: Forum Members Posts: 7, Visits: 24	I have a similar problem. I upgraded to 2.7.0.0 as per instructions (uninstall though control panel, then download and install). after that I'd lost my AFE subscription. It still has a month to run. I've tried logging out and back in but it says I need to purchase the plates. Anyone have a fix for this? Mark
	Reply Like 41
nje	nje posted 8/3/2013 9:29:16 AM Post Details Share Post
Group: Forum Members Posts: 384, Visits: 4.2K	Have you tried logging out of skydemon and then logging back in again, this usually resolves this type of problem
	Reply Like 40
TheHoff	TheHoff posted 8/3/2013 10:38:06 AM Post Details Share Post
Group: Forum Members Posts: 7, Visits: 24	Yep. I mentioned it in my post above.
	Reply Like 39
nje	nje posted 8/3/2013 11:21:27 AM Post Details Share Post
Group: Forum Members Posts: 384, Visits: 4.2K	sorry, I was reading it on my phone, missed that bit. Good luck
	Reply Like 59
Tim Dawson	Tim Dawson posted 8/7/2013 3:28:02 PM Post Details Share Post
Group: Forum Members Posts: 8.1K, Visits: 9.4K	If you contact our support and identify yourself, we can work out why your AFE plates are no longer showing. Are you sure it isn't the case that your AFE purchase was for the 2012 plates, which have now been deleted? It is unlikely that an upgrade would affect plate availability.
	Reply Like 36